Currently reading: Exclusive Q&A: How GAC plans to win over European customers

With a European R&D centre coming in 2027, an established Milan design studio, and local production and parts supply, Ma Haiyang explains how GAC is engineering vehicles specifically for European drivers.

The rise of electrification has brought a raft of unfamiliar brands to the UK and Europe. And while many of them are simply exporting a pre-existing product to Europe, GAC says it has rejected this approach, instead choosing to root its design and engineering processes directly within Europe. At the 2026 Paris Motor Show, we caught up with Ma Haiyang, GAC Europe Regional Center President, where he told us about GAC’s philosophy to "define in Europe, develop for Europe", and spoke about plans for the brand's long-term vision, the launch of the locally tailored AION UT Cross, the rollout of the comprehensive GAC CARE+ service network, and the strategic roadmap to achieving 210,000 annual European sales by 2030.

Autocar: How do European customers' tastes and expectations differ from those in other automotive markets?

Ma Haiyang: After a few years in the European market, three differences stand out most to us.

The first is that customers look at substance, not packaging. Europe's car culture is so mature, and customers really know their cars. They'll ask you how the chassis is tuned, what the safety rating is, whether the range is real – they won't buy just because your ads are loud. That's why we made GAC. THE ENGINEERS our brand proposition. GAC serves European customers through a relentless pursuit of detail, a firm commitment to standards, and a focus on long-term value.

The second is how differently people charge and use their cars. Some have a charger at home. Some rely entirely on public charging. Others take the family outdoors on weekends. Some drive hundreds of kilometers back home every week. Europe isn't a market you win with a single technology path. So what we bring to Europe is a full powertrain line-up of HEV, PHEV and EV, to meet those different needs.

The third is what people expect here – a small body with big capacity, for Europe's tight city streets. European streets are narrow and parking is tight, so customers want a nimble car. But they also want a roomy cabin, with space for camping gear and bikes on weekends. These needs look contradictory – but our engineers came up with a solution that nails both. The AION UT Cross we launched today has a class-leading 2,750 mm wheelbase while keeping the body compact and agile, so it's easy to drive and park in tight roads. The boot is 440 litres, there are 24 storage spaces, and we added roof rails. And the chassis is tuned the European way, too. So it has real ground clearance for the outdoors and can easily swallow tents, skateboards and more. One car, two ways of life.

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Autocar: How important is the Milan Advanced Design Center to you? How does it help you build cars that resonate with European drivers?

Ma Haiyang: It matters a lot, and we're fully committed to it. Instead of just setting up an office in Europe, we moved the design centre straight to Milan, so the people who actually live here can define the products.

What it does is very simple: it meets European tastes. Both the AION UT Cross and the AION UT were led by the Milan team – the two-tone floating roof, the signature light clusters, all came from there. This isn't "a Chinese design reworked into a European version" – it follows European design logic from the very first sketch.

On top of that, in 2027 we'll open a European R&D centre with a team of more than a hundred engineers. They'll cover the full loop: localized customer research, product definition, legal compliance; then powertrain and electric-drive calibration, chassis tuning, and intelligent driving and smart ecosystem development; plus on-site road testing and KD technical support.

Working hand in hand, the two centres make every step – design, R&D and definition – "from Europe, for Europe." That's how we can truly go deep into the local market and build cars that resonate with European drivers.

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Autocar: You plan to set up an R&D centre in Europe. How will this help you build cars that better fit the European market?

Ma Haiyang: In the past, many brands built the car in China and then adapted it for Europe. What we want to do is "define in Europe, develop for Europe." The European R&D centre opening in 2027 will bring together a team of more than a hundred engineers. As we discussed, they'll own the entire R&D chain.

That means we can better understand how cars are used in Europe and get close to what customers really need. European road conditions, speed limits and regulations no longer have to be passed back and forth remotely – the local team deals with all of that on the spot. We can test the chassis again and again on European roads, instead of tuning it somewhere else and shipping it in. And product design and definition meet local regulations and European tastes from the very start. That's how you build cars that fit European customers better.

For us, this isn't just one more step in going local. It sends Europe a signal – GAC plans to be here for the long haul.

Autocar: What is GAC CARE+? Why is it good news for European customers?

Ma Haiyang: GAC CARE+ is GAC's global service brand. Its idea is "Always There, Always Care." It made its global debut at the Paris Motor Show, with Europe taking the lead. For European customers, GAC CARE+ covers the whole chain – from buying a car, to using it, to maintaining it.

It comes down to four areas. First, convenient service. Backed by our Rotterdam Parts Distribution Center, our parts order fulfillment rate is above 95%, with shipping within 36 hours on average – so you're never stuck waiting for a part. Our local European technical service team responds to repair needs within 48 hours. And with Allianz Partners, we offer three years of free pan-European roadside assistance.

The second is quality assurance. GAC offers an 8-year/160,000 km vehicle warranty and an 8-year/200,000 km power battery warranty, plus a 10-year unlimited-mileage anti-corrosion warranty and a 3-year unlimited-mileage paint warranty. And all dealer technicians are certified by GAC.

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Third, customer care. In self-operated markets like France, we've opened local-language call centres first, with native-speaker agents handling every question – and we'll gradually extend this across Europe to make service more considerate. We'll also keep delivering vehicle OTA upgrades so the smart experience keeps improving, and regularly organise owner events, providing care for the whole life of the car.

Fourth, the smart ecosystem. GAC also provides charging equipment that meets European standards. And the official app packs more than 40 features – remote car control, service booking, online consultations with engineers and more – so customers can handle most of their car needs without leaving home.

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Autocar: What steps is GAC taking to ensure it has a long-term future in Europe?

Ma Haiyang: First, being here for the long haul. GAC has been in Europe for eight years, and we don't really see ourselves as a "newcomer." Over those years we built the Milan design centre, started local production in Europe, and put together a service network, step by step.

Second, going deep for the long term. We expect to open the European R&D centre in 2027, and by 2028 gradually build a local engineering team of more than a hundred people, covering local product definition, compliance and user experience. On channel layout, we've already reached 30 countries. This year we plan to open more than 180 sales and service outlets in Europe, across our five core markets: the UK, Germany, France, Italy and Spain. 

On product and technology, we work with several European tier-1 suppliers, and we also plan to introduce models like the GAC GS7 PHEV, covering the full PHEV, HEV and EV technology routes to meet European customers' different needs.

Third, delivering on service. Every part of GAC CARE+ – shipping within 36 hours, responding within 48 hours, three years of pan-European assistance, the 8-year/160,000 km warranty and more – has to be lived up to.

We've also set a clear target: annual sales of 210,000 vehicles in Europe by 2030, to rank among Europe's leading mainstream new-energy brands. The path is getting these three steps right – product, manufacturing, and channel service.

Putting down roots in Europe isn't about a slogan – it's about doing all of this, year after year.

 

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